TechLife Report

Tech-enabled customer engagement solution provider REVE Chat has recently launched 'highly anticipated' version 4.0 merging instant messaging with live chat functionalities to transform service from website.

This will now enable enterprises to initiate and complete more chats directly on websites and the approach not only enhances engagement but also drives higher conversion rates and lowers digital promotional costs, says a press release.

REVE Chat Version 4.0 introduces several key features aimed at improving user experience and agent productivity. The new Live Chat Widget with Chat History allows seamless access to past conversations, providing an intuitive and familiar interface akin to popular messaging platforms.

REVE Chat CEO M Rezaul Hasan said that connectivity of instant messaging and live chat in 4.0 version represents a significant advancement in customer engagement Platform.

'The positive feedback from our users inspires us to continually innovate and explore new avenues,' he siad.

REVE Chat has already been trusted by leading brands worldwide including Commercial Bank of Kuwait, Kuwait; Bank of Scotia, Colombia; The National Institute of Transparency of Mexican Government, the Worlds one of the largest network equipment-making companies - Legrand, France, PublicGold, Malaysia; Canadian Hearing Institute, Canada; leading EdTech company - iNeuron, India, and many more.

Some of the leading brands in Bangladesh such as bKash, 10 Minutes School, Guardian Life Insurance, Southeast Bank, Othoba.com, LankaBangla Finance, Butterfly Group, Pickaboo.com, and Transcom Digital are successfully using REVE Chat to engage with their customers.